Last Updated: 5 October 2026
You may use the platform only for lawful business communication. Prohibited activity includes spam, bulk unsolicited messaging, phishing, scams, impersonation, malware, credential theft, unlawful surveillance, harassment, hate or violent threats, illegal goods/services, deceptive practices and attempts to bypass Meta, Google, Razorpay or other provider safeguards.
Businesses must follow applicable WhatsApp Business Platform policies, messaging rules, opt-in requirements, template requirements and quality standards. We may disable automations or disconnect integrations when required to protect users or comply with provider policies.
Violations may result in warnings, rate limits, suspension, disconnection of integrations or termination. We may preserve relevant logs where needed for security and legal compliance.